20ltd

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20ltd

Contact us
20ltd certificate
‘Special’ & ‘Limited’
Packaging
Gifting
Refunds
Insurance
Duty & Sales Taxes
Shipping Costs
Shipping Destinations
Pricing
Payment
Security
Privacy Policy
Terms of Supply
Terms of Website Use
Editorship
Ownership
The Concept

6 Refunds For returns and exchanges requested within 7 days of delivery (with the exception of certain items stated at point of purchase) we offer a free returns service via our international couriers DHL, Fedex or Parcelforce. All items for return or exchange must have a Return Merchandise Authorization (RMA) number. RMA numbers can be obtained by emailing us at returns@20ltd.com. Once received, your RMA number should be written on your original invoice and on the return-shipping label (Air waybill slip). Please note that we do not accept liability for returned goods if you do not return them to us via the same courier through whom the goods were originally shipped. We request that all goods are returned within 14 days of the date of your request for an RMA. Returns received outside the above time frame are accepted at the discretion of 20 (London) Ltd. We can only exchange an item for the same item in a different size, subject to availability. We are unable to process any exchanges for a completely different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. If you wish to exchange an item, please email us your required size at returns@20ltd.com. Please note that any items returned will NOT be refunded if they are not returned in their original condition or if they are not returned in all their original packaging. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). You should make the goods freely available for collection by the relevant courier at a mutually convenient time within 14 days of receiving the RMA. The return address is stated on the pre-printed shipping label supplied with your goods. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. Please note that items received as a gift that are returned may only be refunded to the purchaser.

14 Privacy Policy 20 (London) Limited ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is 20 (London) Limited. INFORMATION WE MAY COLLECT FROM YOU We may collect and process the following data about you: Information that you provide by filling in forms on our site www.20ltd.com (our site). This includes: Information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. If you contact us, we may keep a record of that correspondence. Details of transactions you carry out through our site and of the fulfilment of your orders. IP ADDRESSES AND COOKIES We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us: To estimate our audience size and usage pattern. To store information about your preferences, and so allow us to customise our site according to your individual interests. To speed up your searches. To recognise you when you return to our site. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. USES MADE OF THE INFORMATION We use information held about you in the following ways: To ensure that content from our site is presented in the most effective manner for you and for your computer. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. To carry out our obligations arising from any contracts entered into between you and us. To allow you to participate in interactive features of our service, when you choose to do so. To notify you about changes to our service. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. DISCLOSURE OF YOUR INFORMATION We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985. We may disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If 20 (London) Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [INSERT AS LINK TO WEBSITE'S TERMS OF USE] or terms and conditions of supply [INSERT AS LINK TO WEBSITE'S TERMS AND CONDITIONS OF SUPPLY OF GOODS] and other agreements; or to protect the rights, property, or safety of 20 (London) Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.] CONTACT Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 4 Wakeman Road, London, NW10 5BN OR enquiries@20ltd.com.

15 Terms of Supply These Terms and Conditions of Supply are the terms and conditions on which 20 (London) Limited will supply our products listed on our website www.20ltd.com (the "Products") to you. Please read these terms and conditions carefully before ordering Products from our site. You should understand that by ordering any of the Products, you agree to be bound by these terms and conditions and if you do not accept these terms and conditions, you will not be able to order the Products from us. Information About Us 20 (London) Limited is registered in England and Wales under company number 05295032 and our registered office is at 4 Wakeman Road, London, NW10 5BN. How The Contract Is Formed Between You And Us After placing your order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. Availability And Delivery Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation unless there are exceptional circumstances. Security All credit card transactions on this site are processed using Secure Trading, a secure online payment gateway which encrypts your card details in a secure host environment. 20LTD does not hold your credit card details on the website. To help ensure that your shopping experience is safe, simple and secure, 20LTD uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. 20LTD works with Secure Trading to provide secure credit card transactions via the site. Payment We accept Visa, Mastercard, American Express, Delta, and Switch debit cards. Prices include VAT but exclude delivery costs, which will be added to the total amount due at the amounts shown. Prices also exclude any local duties and sales taxes outside the UK & EU for which a recipient may be liable. For the purposes of increased security, for purchase of products with a basket value in excess of £50,000 we only accept payment by bank transfer. Upon receiving an order with a basket value in excess of £50,000, we will request that you email us your details on sales@20ltd.com in order that we can email to you our bank details and/or telephone you at a convenient time to discuss with you any queries you might have. The item/items will then be reserved for you for a maximum of 5 working days. If the bank transfer is not received by us from you within 5 working days, then the item/items will once again be made available for sale. Goods will not be dispatched until this transfer has been completed and cleared funds have been received. Please note that the delivery address of a customer’s first transaction on 20ltd.com must be the same as the customer’s billing address. Thereafter, that customer will be able to choose a delivery address different to that of the billing address. Tracking A tracking number and a link to the relevant courier’s website will be emailed to you along with your dispatch confirmation so that you may track the progress of your shipment. If you have any enquiries regarding your shipment, then please contact us on shipping@20ltd.com. Insurance 20 (London) Ltd insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you. Our Refunds Policy For returns and exchanges requested within 7 days of delivery (with the exception of certain items stated at point of purchase) we offer a free returns service via our international couriers DHL, Fedex or Parcelforce. All items for return or exchange must have a Return Merchandise Authorization (RMA) number. RMA numbers can be obtained by emailing us at returns@20ltd.com. Once received, your RMA number should be written on your original invoice and on the return-shipping label (Air waybill slip). Please note that we do not accept liability for returned goods if you do not return them to us via the same courier through whom the goods were originally shipped. We request that all goods are returned within 14 days of the date of your request for an RMA. Returns received outside the above time frame are accepted at the discretion of 20 (London) Ltd. We can only exchange an item for the same item in a different size, subject to availability. We are unable to process any exchanges for a completely different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. If you wish to exchange an item, please email us your required size at returns@20ltd.com. Please note that any items returned will NOT be refunded if they are not returned in their original condition or if they are not returned in all their original packaging. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). You should make the goods freely available for collection by the relevant courier at a mutually convenient time within 14 days of receiving the RMA. The return address is stated on the pre-printed shipping label supplied with your goods. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. Please note that items received as a gift that are returned may only be refunded to the purchaser. Our Liability We warrant to you that the Product purchased from us is of satisfactory quality. Our liability in connection with any such Product is strictly limited to the purchase price of that Product. We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Transfer Of Rights And Obligations The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. Force Majeure We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. Waiver If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. Severability If any of these terms and conditions or any provisions of a Contract (including any provision in which we exclude our liability to you) are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. Entire Agreement These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions. Law And Jurisdiction The Contract will be governed by English law. Any dispute arising from, or related to, such Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. TERMS AND CONDITIONS WHERE 20 (LONDON) LIMITED IS ADVERTISING PRODUCT OWNED BY A THIRD PARTY SELLER The Product that you wish to purchase is owned by a third party seller. You will need to contract directly with that third party seller for the purchase of that Product. That contract will be formed through the purchase process on this site and you will be requested to confirm that you have read, understood and accept that seller's terms and conditions of sale, during the purchase process. However, in relation to your purchase of the Product from the third party seller, you are also required to agree to be bound by the following terms and conditions which shall constitute a separate contract between you and 20(London) Limited ("we" or "us"). Title to the Product Title to the Product will pass to you at the time that you place your purchase order and commit to buy, in accordance with the third party seller's terms and conditions. You hereby agree that title to the Product will then immediately be transferred from you to us as security until payment for the Product is made by you. When you have made full payment of all sums due in respect of the Products, including delivery charges, title to the Product will then immediately be transferred back from us to you. Please note that we hold title as security only and we are not the seller of the products to you. Title shall be transferred under these Terms and no further agreement or action by you or us is required in order to transfer title to the Product from you to us or to transfer title to the Product back from us to you.

16 Terms of Website Use Please read these terms of website use ("the Terms") carefully before using the website at www.20ltd.com (the "site"). Access to and use of the site and its related services is subject to these Terms and by using the site, you agree to be bound by these Terms without modification. 20 (London) Ltd ("we"/"us") reserves the right to make changes to the site and/or the Terms at any time. Your continued use of the site following such change shall signify your agreement to be bound by the modified Terms. Website access We aim to ensure that the site is normally available 24 hours a day, but this cannot be guaranteed and access may be temporarily suspended without notice. We shall not be liable if for any reason it is unavailable at any time or for any period. Privacy Policy [INSERT AS LINK TO SITE'S PRIVACY POLICY]. Transactions Concluded Through Our Site We sell our own products on the site. We also advertise products which are sold by third party sellers. The sale and supply of our own products are governed by our Terms and Conditions of Supply. [INSERT AS LINK TO TERMS AND CONDITIONS OF SUPPLY]. You will be made aware of those terms and conditions and will be asked to confirm that you have read, understood and accept those terms and conditions on each occasion that you make a purchase on the site. The sale and supply of products which are advertised on this site but sold by a third party seller are governed by that seller's own terms and conditions. You will be asked to confirm that you have read, understood and accept those terms and conditions on each occasion that you make a purchase on the site. Intellectual Property Rights We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Our Liability The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude: (i) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, (ii) any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Third Party Websites and Adverts We have not and cannot review all of the websites linked to this site, and links to third party sites from this site are provided for your information and convenience only. We are not responsible for and do not endorse or accept liability for the content of any third party sites that provide links to this site or third party websites that can be accessed from this site. We do not warrant that this site or any websites that provide links to this site or which can be accessed from this site are free from viruses or any other harmful elements. Jurisdiction And Applicable Law The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These Terms are governed by English law. Variations We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. Your Concerns If you have any concerns about material which appears on our site, please contact us on enquiries@20ltd.com.